Date: January 29, 2021
Application Deadline: Open until filled
Position Title: Financial Aid Officer
Job Type: Regular/Full-Time
Salary: Commensurate with education and experience
The Financial Aid Office, reporting directly to the Director of Financial Aid, is part of a highly motivated team that provides first class student–focused support assisting and advising students and families through the financial aid process. This position provides a sophisticated understanding of financial aid policies and procedures, as well as the ability to explain these policies and procedures to students, prospective students and their families. The Financial Aid Officer uses independent analysis and analytical abilities to administer financial aid programs within guidelines and regulations.
DUTIES & RESPONSIBILITIES:
• Utilizes workshops, individual appointments, web tools, email, social media and telephone to disseminate accurate and clear information while counseling, advising and directly supporting students and their families with financial aid and related processes.
• Maintains a current working knowledge of financial aid, as well as billing and payment options, VA Benefits, Admissions, Academic Advising and Registrar processes and how they relate to the students’ financial aid in order to fully and accurately advise them.
• Analyzes student files to make an independent determination regarding eligibility for financial aid and then reviews, awards, verifies and processes the students financial aid using the BANNER system, ensuring funds are awarded in accordance with Federal, State and Institutional regulations and policies.
• Independently conducts analysis on students who have had their Free Application for Federal Student Aid selected for verification, determines and requests additional information as needed, submits corrections to the Department of Education, evaluates eligibility and changes awards if needed.
• Ensuring that information is efficiently communicated within the financial aid office, to other departments within the college, to all applicable stakeholders and to students / families. Presents at and participates in various programs on and off campus as required and assists with the development of FAQ's and knowledge databases as required.
• Collaborates with other offices and departments to provide appropriate resources to students, and in developing strategies that support the goals and objectives of the department, division and college in enrollment, retention, student satisfaction and other related areas.
• Reads, interprets and applies federal and state regulations and school policies as they relate to student financial aid, ensures compliance and deadlines are met.
• Monitors students' satisfactory academic progress and adherence to academic degree programs to maintain eligibility for federal, state and institutional aid programs, and communicates with students when eligibility is lost.
• Responds to inquiries and researches and resolves problems related to transactions handled by the unit and serves as a liaison with other constituents in the resolution of day-to-day administrative and operational issues.
• Any and all other job duties as assigned.
Other duties and responsibilities as determined by assignments:
• Responsible for coordinating all activities related federal and state student loans, including but not limited to, certifying, origination, disbursement review, monthly and annual reconciliation of funds and the sending and receiving of electronic data files utilizing government systems such as COD and NSLDS, and communicating with loan servicers.
• Conducts loan default prevention management that includes evaluating student indebtedness to determine appropriateness of continued borrowing, conducts loan entrance and exit counseling, regularly monitors delinquent borrower reports and performs due diligence in contacting delinquent loan borrowers by telephone, email, texting, postal mail, and social media.
• Works directly with State and other outside agencies that provide student scholarships and grants, assists students with application process, reviews, awards, certifies, maintains payment rosters, conducts disbarment review, monthly and annual reconciliation and reporting of funds for all qualified applicants.
• Manages all activities related Federal Pell Grant processing, including but not limited to, certifying, origination, disbursement review, monthly and annual reconciliation and the sending and receiving of electronic data files utilizing government systems such as COD.
• Oversees all aspects of federal work study program including supervising students working in the financial aid office, communicating with the payroll department to ensure student wages are recorded in the BANNER system, monthly and annual reconciliation of the fund, allotment and required work programs are properly and full expended.
• Bachelor’s Degree in any field. One year of education can be substituted for two years of experience working within a college financial aid or related office. Experience must be relevant to the essential functions of this job description.
• One year of customer service/support experience within an office environment.
• Valid driver’s license.
• Experience working with Ellucian Banner System, knowledge of Financial Aid Module an asset;
• Prior experience working in student financial aid in a higher education setting;
KNOWLEDGE, SKILLS, and ABILITIES:
• Knowledge of Federal Title IV, as well as other federal and state financial aid regulations.
• Strong interpersonal and communication skills to work effectively with a wide range of constituencies both orally and in writing.
• Strong customer service skills with a commitment to customer service
• Ability to multi-task and prioritize complex projects.
• Strong administrative and organizational skills.
• Strong computer experience with ability to work with related software applications.
• Must be organized, detail oriented, thorough and have a commitment to data integrity.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to effectively give presentations in front of a live audience.
• Create and conduct training staff and students.
• Knowledge of financial aid policies, procedures, and eligibility requirements.
• Repetitive hand motions and prolonged use of computer;
• Must occasionally lift and/or move up to 40 pounds;
• Sitting for extended periods of time.
WORK ENVIRONMENT: Work is normally performed in a typical office environment, but does require occasional out of office travel. Must be able to work nights and weekends as required due to business needs.
APPLICATION PROCEDURE: A complete application must include: 1) a letter of interest, 2) resume, 3) copies of unofficial transcripts conferring required and/or preferred degree, and 4) names, addresses, and phone numbers of (3) three professional references.
Candidates who are invited for interviews will be required to submit official transcripts.
References will be contacted in conjunction with interviews.
Required application materials should be sent to: firstname.lastname@example.org.
NNMC IS AN EQUAL OPPORTUNITY EMPLOYER