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Date: January 29, 2021

Application Deadline: Open until filled

Position Title: Assistant Director of Financial Aid

FLSA: Exempt

Job Type: Regular/Full-Time – Salaried Position

Salary: Commensurate with Experience

Responsible for assisting the Director with the overall administration of aid programs and management of the Financial Aid Office staff. Works closely with the Director to identify and prioritize functions that need to be improved within the processing, service and reporting areas of financial aid. The individual in this position makes supervisory decisions and represents the department in the absence of the Director.


• Assists the Director with the day-to-day operational activities required to administer and manage the state and federal grant, loan, and scholarship programs. Expected to identify problems and contribute to the development and implementation of solutions.
• Works in conjunction with the Director to oversee the supervision of office personnel including student employees and works to promulgate efficient office workflow by delegating work assignments to accomplish office objectives.
• Charged with maintaining a thorough knowledge of Title IV and state aid assistance programs and must stay up-to-date with rules and regulations to ensure compliance requirements are met.
• Responsible for maintaining a thorough knowledge of College policies that relate to the administration of financial aid, such as, but not limited to: admissions, enrollment objectives, academic credit requirements, academic suspension/probation, withdrawal, and refund policies.
• Assists the Director with the monitoring and reconciling the federal and state grants, work-study, and internal and external scholarships funds on a monthly and quarterly basis and provides status reports to the Director.
• Works collaboratively with the College’s Banner Administrator and IT personnel on installation timing of all Ellucian Banner Financial Aid updates and coordinates testing prior to running processes in production mode.
• Responsible for administering the annual Banner financial aid setup, and works with College’s Banner Administrator on rules and popsels used in processing financial aid. Identifies Banner issues related to financial aid processing, reporting systems, Banner generated communication, budget, packaging/awarding and disbursement of aid funds. Submits tickets to Ellucian’s support when required.
• Responsible for supervising the Banner processes related to uploading FAFSA (data load) and running end of term Satisfactory Academic Progress process and delegating the work needed to determine continued aid eligibility and communication to students.
• Create and monitor system queries to assist with the day-to-day operation of the office, federal, state and institutional aid processing.
• Participates in the collection, management and reporting of data in accordance with the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate.
• Assists the Director in preparing annual FISAP report for the U.S. Department of Education and the DEAR report for the NM Higher Education Department.
• Works closely with the Director to meet A133 audit requirements and requests from external auditing agencies.
• Serves as liaison with campus departments, outside agencies, and stakeholders who have interest with the Financial Aid Office or the College.
• Expected to provide a lead role in advisement to students and their families regarding available financial aid opportunities, eligibility requirements, and application processes.
• Reviews and assesses eligibility of applications for financial aid by completing file verification involving the review of financial statements, tax return information and other relevant documentation as required by Title IV regulations; packages and awards aid using BANNER software.
• Expected to deal with and resolve complex financial aid issues
• Reviews student academic progress to determine continued eligibility for state, federal and individual aid programs and communicates with students when eligibility is lost.
• Responds to inquires and researches and resolves problems related to transactions handled by the unit and serves as a liaison with other constituents in the resolution of day-to-day administrative and operational issues.
• Participates in Financial Aid workshops and/or presentations for current and prospective students on campus and at surrounding schools and communities in Northern’s service area.
• Perform other duties as assigned.


• Bachelor’s Degree
• 4 years of progressive work experience in a college financial aid office
• Knowledge of Title IV financial aid regulations.
• Must be proficient using Excel
• Experience working with Ellucian Banner Financial Aid Module or similar system such as Ellucian Colleague


• Experience with Ellucian Banner Financial Aid Module annual set up
• Experience using Department of Education systems such as Common Originations and Disbursements (COD) Ed Connect, National Student Loan Data System (NSLDS), and other similar systems.
• Supervisory experience


• Knowledge of Federal Title IV, as well as other federal and state financial aid regulations.
• Strong interpersonal and communication skills to work effectively with a wide range of constituencies both orally and in writing.
• Ability to supervise and train employees and delegate work assignments.
• Ability to develop, plan and implement short- and long-term goals.
• Ability to develop and implement operational policies and procedures in area of expertise.
• Ability to effectively developed and provide staff training.
• Strong customer service skills with a commitment to customer service
• Ability to multi-task and prioritize complex projects.
• Strong administrative and organizational skills.
• Strong computer experience with ability to work with related software applications.
• Must be organized, detail oriented, thorough and have a commitment to data integrity.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to effectively give presentations in front of a live audience.
• Create and conduct training staff and students.
• Knowledge of financial aid policies, procedures, and eligibility requirements.


• Repetitive hand motions and prolonged use of computer;
• Requires handling of average-weight objects up 40 pounds
• Sitting for extended periods of time.

WORK ENVIRONMENT: Work is normally performed in a typical office environment. Requires some evening and weekend work. Occasional travel to conduct outreach activity. Must be able to work nights and weekends as required due to business needs.

APPLICATION PROCEDURE: A complete application must include: 1) a letter of interest, 2) resume, 3) copy of unofficial transcripts conferring required and/or preferred degree, and 4) names, addresses, and phone numbers of three professional references.

Candidates who are invited for interviews will be required to submit official transcripts.

References will be contacted in conjunction with interviews.

Required application materials should be sent to: humanresources@nnmc.edu.


Northern offers over 50 bachelor's, associate and certificate programs in STEM (Science, Technology, Engineering & Math); Nursing and Health Sciences; Liberal Arts and Humanities; Arts, Film & Media; Business Administration; Teacher Education and Technical Trades.
Northern New Mexico College is the most affordable 4-year college in the Southwestern US. Choose us for our value, our quality degree and continuing education programs in diverse areas of study, and our experienced faculty. We provide students with unique opportunities for academic, personal, and professional growth, small class sizes, personalized attention, and strong hands-on experiences from day one.
The Northern Foundation remains committed to stimulate leadership, promote equity, and grow resources and philanthropy in the Española Valley and surrounding rural areas. Over the past twenty years, we have granted $1.3 million to support over 1,250 NNMC students.