Student Success Director - Northern New Mexico College

This position is responsible for the coordination of first-year student success and retention initiatives and requires collaboration directly with a variety of faculty and staff to design and implement activities and programs intended to promote academic success, student retention and persistence of college students and facilitates the development and implementation of student retention initiatives related to student success. In addition, this position participates in various college readiness, access and success initiatives such as First-Year Experience and New Student Orientation.

Date:  September 3, 2017                                           Position Title:  Student Success Director

Application Deadline:  The position will remain open until filled; however, applicants are encouraged to apply by September 20, 2017.

FLSA:  Exempt    Job Type:  Regular/Full-Time   Salary:  Commensurate with experience and education


  • Responsible for supervision of the Advisement Center, Academic Advisors and the First-Year Intrusive Advising Plan. This position provides supervision and works closely with academic advisors and the testing center staff to ensure that a proactive, developmental and student-centered approach is taken with all departmental functions;
  • Responsible for the day to day operations of the unit including planning and budget oversight;
  • Maintain the overall effectiveness of the program through hiring, supervision and evaluation of staff;
  • Serve as lead academic advisor in the Institutional Advisement Department and coordinates, prepares, and implements department-wide goals, procedures and controls;
  • Coordinate Fall and Spring New Student Orientation activities;
  • Provide training, technical assistance, and collaboration opportunities for faculty advisors;
  • Serve as an instructor for the First-Year Experience course (teaching up to two sections per semester) and assist with the recruitment, selection, training and support for other FYE faculty;
  • Oversee and coordinate the NNMC Early Alert system and Advisement Committee;
  • Provide direct supervision of the staff in Testing (HiSET, CLEP, AccuPlacer, and other); serve as a back-up proctor;
  • Participate in various campus committees related to student affairs/services, student success and retention, and strategic enrollment management;
  • Other duties as assigned.

MINIMUM JOB REQUIREMENTS:  Bachelor’s Degree in education, psychology or a related field.  Three years (3) experience in academic advising, student affairs, or other related student services in higher education. Equivalent related experience may be substituted for education on a year to year basis.

PREFERRED QUALIFICATIONS:   Master’s Degree in education, psychology or a related field. Experience in personnel, supervision, and budget management.  Instructional experience in higher education. Experience working with multicultural populations. Experience working with Ellucian Banner Administrative Software (Native & Self-Service Banner).


  • Must possess and maintain a valid New Mexico Driver’s License;
  • Must be willing to travel;
  • Successful completion of a defensive driving course is required within 60 days of employment.


  • Knowledge of college student development and student retention;
  • Knowledge of college policies and procedures;
  • Skill in the operation of computers and job related software programs;
  • Skill in decision making and problem solving;
  • Skill in interpersonal relations and in dealing with the public;
  • Ability to communicate effectively, both orally and in writing;
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion;
  • Ability to analyze and solve problems;
  • Knowledge of student recruitment and retention issues;
  • Ability to perform multiple tasks effectively;
  • Ability to work under pressure to meet established deadlines;
  • Ability to provide quality customer service;
  • Ability to maintain confidentiality;
  • Skill in providing supervision and management.


  • No or very limited physical effort required;
  • Must occasionally lift and/or move up to 25 pounds;
  • No or very limited exposure to physical risk.

WORK ENVIRONMENT:  Work is normally performed in a typical office environment. Work regularly requires more than 40 hours per week.

APPLICATION PROCEDURE:  A complete application must include:  1) a letter of interest, 2) resume, 3) copies of unofficial transcripts conferring degree, and 4) names, addresses, and phone numbers of (3) three professional references.

Candidates who are invited for interviews will be required to submit official transcripts.

References will be contacted in conjunction with interviews.

Required application materials should be sent to:




Choose us for our value, our quality degree and continuing education programs in diverse areas of study, our experienced faculty, and NORTHERN provides students with unique opportunities for academic, personal and professional growth. “You will have personalized attention, something difficult to get at larger colleges. We provide strong hands-on experiences from day one.” –Dr. Ivan Lopez, Dean, College of Engineering & Technology
The Northern Foundation remains committed to stimulate leadership, promote equity, and grow resources and philanthropy in the Española Valley and surrounding rural areas. Over the past twenty years, we have granted $1.3 million to support over 1,250 NNMC students.
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